Luka Rijeka IT department has introduced a central HelpDesk system for end user support and communication.
Help Desk system is aimed at reporting problems and sending request for IT supportin relation to all Luka Rijeka applications in a new consolidated way, either via e-mail firstname.lastname@example.org or via portal http://aps.lukarijeka.hr:8011/portal. The new way of problem reporting and sending requests for IT support is meant to replace the existing written and oral communication. The alternative ways of communication will be accepted only in urgent cases.
Help Desk system enables you to:
- Send a request for support or report a problem to Luka Rijeka IT department (via email or by logging into portal)
- Checking status of your requests via portal (you will also receive an email notification upon resolution of your request)
- Access the knowledge management database (Section C) on portal, where you could find user documentation and answers to FAQ
- Find out news and announcements within portal sections named InformationandNotifications
By introducing Help Desk system, together with the communication portal, we hope to increase the level of communication and our response time, as well as to improve the quality of our IT services and end user support. This will be achieved by central evidence of all IT requests, which in turn enables appropriate prioritization and timely resolution. By central evidence chances that some requests will be forgotten are going to be minimized. Moreover,end users will be able to follow up the resolution of their request by checking its status at any time.