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Luka Rijeka Help Desk system implementation

Unknown word: 17.5.2012.
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Luka Rijeka IT department has introduced a central HelpDesk system for end user support and communication.

Help Desk system is aimed at reporting problems and sending request for IT supportin relation to all Luka Rijeka applications in a new consolidated way, either via e-mail help.informatika@lukarijeka.hr or via portal http://aps.lukarijeka.hr:8011/portal. The new way of problem reporting and sending requests for IT support is meant to replace the existing written and oral communication. The alternative ways of communication will be accepted only in urgent cases.

 

Help Desk system enables you to:

  • Send a request for support or report a problem to Luka Rijeka IT department (via email or by logging into portal)
  • Checking status of your requests via portal (you will also receive an email notification upon resolution of your request)
  • Access the knowledge management database (Section C) on portal, where you could find user documentation and answers to FAQ
  • Find out news and announcements within portal sections named InformationandNotifications


By introducing Help Desk system, together with the communication portal, we hope to increase the level of communication and our response time, as well as to improve the quality of our IT services and end user support. This will be achieved by central evidence of all IT requests, which in turn enables appropriate prioritization and timely resolution. By central evidence chances that some requests will be forgotten are going to be minimized. Moreover,end users will be able to follow up the resolution of their request by checking its status at any time.


Unknown word: 17.9.2013.

Luka Rijeka d.d. : Port of Rijeka j.s.c. -  partner in transportation of the cargo for the construction of the power plant Stanari

Port of Rijeka j.s.c. - partner in transportation of the cargo for the construction of the power plant Stanari

On Friday, September 13, 2013. the vessel "Tian Wang Xing" has come alongside the Orlando pier in Rijeka basin with 1,800 tons of various equipment for the power plant Stanari.

Unknown word: 22.5.2013.

Loading of the first cargo with new shore cranes

Export of Croatian transformers through the port of Rijeka

Unknown word: 13.9.2012.

Luka Rijeka d.d. : Bulk cargo terminal - The Capesize vessel in Bakar bay

Bulk cargo terminal - The Capesize vessel in Bakar bay

On September 13th 2012, the Capesize vessel CAPE VENI has come alongside on the Bulk Cargo Terminal in Bakar.

Unknown word: 20.9.2012.

Luka Rijeka d.d. : The unloading of Cape Veni completed one day before the deadline

The unloading of Cape Veni completed one day before the deadline

The unloading of 163.000 tons of iron ore out of the vessel Cape Veni was completed on the Bulk cargo terminal

During the night of 19./20.09.2012. the unloading of 163.000 tons of iron ore out of the vessel Cape Veni was completed on the Bulk cargo terminal in Bakar.

Unknown word: 13.9.2012.

Luka Rijeka d.d. : Bulk cargo terminal - The Capesize vessel in Bakar bay

Bulk cargo terminal - The Capesize vessel in Bakar bay

On September 13th 2012, the Capesize vessel CAPE VENI has come alongside on the Bulk Cargo Terminal in Bakar.

Unknown word: 22.12.2009.

Luka Rijeka d.d. : Brajdica: New capacities in 2012

Brajdica: New capacities in 2012

Brajdica: New capacities in 2012

Unknown word: 5.3.2011.

Luka Rijeka d.d. : Port of Rijeka j.s.c. signed a contract with ICTSI

Port of Rijeka j.s.c. signed a contract with ICTSI

New strategic partner on Container Terminal "Brajdica"

Unknown word: 3.6.2011.

Luka Rijeka d.d. : Modernization of the reloading equipment

Modernization of the reloading equipment

The purchase of three new Reach Stacker for containers

Unknown word: 23.6.2010.

Luka Rijeka d.d. : RGP – New strategic partner at the Container Terminal

RGP – New strategic partner at the Container Terminal

The Rijeka Gateway Project – Introduction of a New Strategic Partner to the Adriatic Gate j.s.c. - Jadranska vrata d.d. Rijeka

Unknown word: 28.12.2009.

Luka Rijeka d.d. : Rijeka: Contract on the Concession Renewal signed

Rijeka: Contract on the Concession Renewal signed

Rijeka: Contract on the Concession Renewal signed